FAQ
Don't see the answer to your specific question below? Reach out to us and we'd be happy to help you!
my order
Do You Accept Returns?
Yes we do! If you are not happy with any part of your order, return the item(s) within 30 days and you will receive a refund minus shipping costs.
What if something is wrong with my order?
Contact us via the contact form and we will work with you to solve the issue as soon as possible
What if my order hasn't arrived?
If your tracking says your package is in transit, you can contact USPS with your tracking number; however, we ship most packages without tracking in order to save our customers the shipping costs. If there is no tracking on your package, please wait two weeks from the ship date. If it has not arrived by then, you may contact us via the contact form on our website.
For future reference, you may request tracked shipping at checkout.
Shipping
What Are Your Shipping Times?
We are a ready-to-ship shop. which means we carry inventory; so when we receive your order, we fulfill it that day or the next business day. Our mail gets picked up by 9:30 each morning, so if your order is fulfilled after that time, it will be picked up the next day. From there, it is up to USPS how long it will take for you to receive it; however, most packages arrive within a few days from the time it is picked up by the carrier. Please note that we do not fulfill or ship orders on weekends.
Also, please be aware that for international shipping, the times are much longer. It can take 2 weeks to a month for your order to arrive.
Products
What Kind of Sticker Paper Do You Use?
We use removeable (or repositionable) sticker paper for all of our stickers, at the fervent request of our customers. It is an unfortunate fact that after a period of years, removeable adhesive tends to lose its stickiness. We cannot say specifically how many years, as it depends on many factors:
- How long our paper sat at the manufacturer before we ordered it.
- How long the paper is in our possession before it is actually printed and cut.
- How long it sits in our inventory before it is purchased.
We can tell you that we do not produce excess inventory and try to keep our inventory as fresh as possible for this reason.
What is the Hatch Pack and the Deluxe $2 Tuesday Bundle?
- The Hatch Pack is what we call a "no white space" full weekly kit. It includes 5 sheets of every variety of stickers including "washi" strips, date covers, decorative stickers, full boxes, half and quarter boxes, icons and other functional stickers. This kit also includes a 2 sheet monthly kit to cover your monthly layout. See listing for the available planner layouts/sizes.
- Every week for $2 Tuesday, I offer "mini kits" for $2 a sheet. The Deluxe $2 Tuesday Bundle is the advance release of FOUR weeks of "mini kits" (with the $2 figured into the price), plus matching decorative sheets, date dots, and a mini sheet of wacky holidays. See listing for available planner layouts/sizes.
What is the sticker book?
We sell coils with covers to store your sticker sheets. The coils can be opened and closed easily to add or remove sheets (sheets not included). Check the Sticker Books collection to see more sizes and items that we have available.
